Support
Contact Support
Customer support center for AGA OneSystem(R).
1. Support Scope
Support includes technical issues, bug reports, system enquiries, AI Agent assistance, finance and billing questions, and ERP workflow enquiries.
2. Contact Methods
Email: support@aga.my Website: https://aga.my WhatsApp: +60 XX-XXXX XXX
3. Service Hours
Monday to Friday 10:00 AM - 6:00 PM (GMT+8)
4. Emergency Support
For serious system issues, submit a Priority Ticket, Emergency Support request, or Incident Report.
5. SLA Response Time
Critical: 2-6 hours High: 12 hours Medium: 24 hours Low: 48 hours
6. Ticket Information
Please provide screenshots, operation steps, browser information, user account, and error messages so we can handle the issue faster.